Refund & Return Policy
We want you to shop with confidence at Richelle Style Wardrobe. If you ever receive an item that does not meet your expectations, we’re here to help make things right.
Eligibility for Returns & Refunds
- Items must be unused, unworn, and in their original packaging.
- Requests for refund or return must be made within 7 days of receiving your order.
- Defective, damaged, or incorrect items are eligible for free return or exchange.
- Sale items and accessories may not qualify for returns unless they are faulty.
How to Request a Refund or Return
- Contact our customer support at admin@richellestyle.online or message us on Facebook/Instagram within 7 days of delivery.
- Include your order number, product details, and clear photos of the item if applicable.
- Our team will review your request and guide you through the next steps.
Processing Your Refund
- Once your return is approved, we’ll coordinate the pick-up or drop-off of the item.
- Refunds will be processed through your original payment method or as store credit, depending on your preference.
- Processing times may vary, but we aim to resolve all refund requests within 5 business days after receiving the item.
Exclusions & Reminders
- We cannot accept returns for items damaged due to misuse or after the return period.
- Shipping costs are refundable only for defective or incorrect items.
- All requests are subject to our team’s review and approval.
Contact Us
For any questions or concerns about our refund policy, please reach out to us directly:
Email: admin@richellestyle.online
Phone: +63 918 201 7455
Your satisfaction is important to us. Thank you for shopping at Richelle Style Wardrobe!